Nail Salon Policy:

At Royal Touch Salon and Spa, we prioritize the safety, satisfaction, and well-being of our clients. To ensure a pleasant experience for everyone, we have established the following salon policies:

1. Tardiness:

Schedule appointments have a grace period of 15 minutes. Clients who arrive within the grace period will accept an abbreviated service to ensure the smooth operation of our salon and respect for other clients and our staff's time. Our technicians will make every effort to accommodate late arrivals, but please understand that shortened service times may be necessary to avoid disrupting subsequent appointments.

2. Cancellation, Rescheduling, and No-Shows:

We kindly request a minimum of 24 hours notice for any appointment cancellations or rescheduling. At Royal Touch Salon and Spa, we operate with a three-strike cancellation policy to ensure fairness to all clients and the smooth operation of our salon. Clients who cancel or reschedule their appointment with less than 24 hours’ notice for the first and second time will receive a warning with no penalty applied. After the third occurrence within the same calendar year, clients will have to pay a fee of $20 in addition to their next scheduled service. We understand emergencies happen. There are situations and circumstances where we waive this particular policy, but they’re rare and have to be valid reasons.

3. Health and Safety:

We adhere to strict sanitation and hygiene protocols to ensure the safety of our clients and staff. Please inform us of any health conditions or allergies that may be relevant before your appointment. Clients are asked to reschedule their appointments if they are experiencing symptoms of illness, including fever, cough, sore throat, or respiratory symptoms. If a client has been in contact with someone diagnosed with COVID-19 or is awaiting COVID-19 test results, we kindly request that they postpone their appointment until they have been cleared by a healthcare professional. If a client exhibits symptoms of illness while in the salon, appropriate measures will be taken to ensure the safety of all individuals present. All health information disclosed by clients is treated with the utmost confidentiality and is only shared with salon staff on a need-to-know basis.

4. Minors:

To maintain a relaxing environment and ensure the best experience for everyone, we kindly request that minors who are not receiving a service be accompanied by an adult other than the person getting serviced.

5. Refunds:

Refunds will be offered in the event of a service breakdown on the part of the salon. If a client experiences issues with their service within 2 days after their appointment, we will offer the opportunity for a repair. However, due to the nature of our services, we do not offer refunds for reasons other than those stated above.

6. Cell Phones:

We kindly request that cellphone use be limited while receiving salon services. We understand the importance of staying connected, but excessive cellphone use can disrupt the quality of the service.

7. Feedback and Concerns:

We value your feedback and strive to provide exceptional service. Please don't hesitate to communicate any concerns or suggestions with our staff.